Caffeinated CX

The Customer Company

DigitalGenius is an AI-powered eCommerce platform designed to automate customer service processes, enhance the customer experience, and reduce costs. It is built specifically for eCommerce and retail businesses with features such as AI image recognition, text recognition technology, and 60+ pre-built use cases for eCommerce. The platform integrates with eCommerce and carrier systems and comes with a built-in dashboard for analytics and reporting. It is customizable to match the brand of the business and is multi-lingual and cross-channel. DigitalGenius uses AI to automate responses to common customer queries and identifies issues proactively to provide faster response times, quicker resolutions, and improved CSAT scores. The platform is designed to handle various customer service processes, including updating courier, CRM and CMS, responding to order-related queries, and canceling orders. Many renowned companies such as G-STAR RAW®, QUIKSILVER, and SKULLCANDY have used DigitalGenius and reported impressive figures of reduced average resolution time, first reply time, and increased CSAT scores. The platform offers a fully managed implementation with support from product experts. DigitalGenius is an AI solution that learns and evolves from every interaction within the customer network to provide seamless customer experience and retain customers.

AI Chatbot for E-Commerce Customer Service

Create Your Own AIChatbot For Customer Service. Instantly resolve 90% of your support inquiries with an AI powered chatbot that understands your business needs.

Galeby is a smart AI-powered tool designed to improve customer support efficiency by answering repetitive customer service queries two times faster using pre-designed templates. The tool works with different apps such as Freshdesk and Crisp and provides direct support if required. With a goal to make customer support personal, Galeby allows a user to create templates for frequent messages and then scans the user's list to choose the best response when answering customer queries. To use the tool, a user needs to go to their preferred support app, press a shortcut, select the best response provided by Galeby and send it. The tool generates unique replies and allows users to import real-time data from their app to personalize messages.Galeby is ideal for indie makers who want to stay close to their customers but are bombarded with repetitive messages. The tool is right for you if you want personalized support, find yourself replying to the same questions frequently, and your customers do not read your FAQ. However, it is not suitable for those who want to automate customer support entirely, have few customers, do not mind spending time on repetitive queries, or receive less than three customer messages per day.During the beta version, the tool is priced $14.98 per month, and after adding new features, the price may increase, though beta testers will have lifetime discounts. A user can also get a refund if they do not find the tool useful.

SaleWhale is an AI-powered sales rep chatbot that provides businesses with a way to close more deals and increase their sales. Our chatbot is designed to handle customer inquiries, provide personalized recommendations, and close sales in real-time. We use the world's best available AI models to offer an impossibly good Sales Rep and Customer Support Chatbot. Business leaders claim that chatbots can improve sales by 67%, and our chatbot can help you onboard customers quickly, so they don’t churn. Our team is made up of experienced entrepreneurs and engineers who are passionate about helping businesses thrive online. With SaleWhale, you can get access to transcripts, insights, and analytics to understand your customer needs more clearly. We offer a base integration fee and monthly subscription plans, as well as custom features to meet your business needs. Contact us today to get started and see the difference for yourself!

Gladly's new AI and automation platform, Sidekick, revolutionizes customer service by enabling personalized self-service. Sidekick works together with Gladly Hero, their people-centered platform for agent-assisted customer service. The platform was developed after acquiring Thankful, an AI and automation solution for customer self-service. This acquisition has allowed Gladly to bring AI and automation to the forefront of customer service.Unlike AI solutions lacking a deep customer focus, Sidekick aims to engage and care for customers rather than deflecting them. It recognizes that AI needs to be applied with an understanding of a brand's unique needs, voice, and content to avoid frustrating customers. Gladly believes that to build customer loyalty, customer service must be both people-centered and AI-powered.Sidekick utilizes generative AI and no-code automation to provide scaled and personalized customer self-service through Self Service Threads. It goes beyond answering common customer service questions and can execute transactions like managing returns or processing exchanges. Sidekick aims to resolve customer issues rather than just responding to them, ensuring a smooth and positive experience.Real-life examples of Sidekick's application include Crate & Barrel streamlining routine requests like returns or exchanges and matching customers to specific service agents based on live context. Bombas reduces the workload on their Customer Happiness Team by enabling customers to self-service basic tasks and questions.Gladly's mission is to empower businesses to deliver radically personal experiences, putting the customer at the center of everything they do. With investments in generative AI and the acquisition of Thankful, Sidekick embodies their commitment to this mission.

Say goodbye to offshore call centres and hello to high-quality AI-powered customer service team for helping your customers.

Deflekt.ai is an AI tool designed to automate customer support email replies. It allows users to deflect emails before they reach their support inbox, freeing up time for the support team to focus on resolving real issues. With Deflekt.ai, users can utilize their existing AI chatbot or the tool's built-in AI bot to answer emails automatically.The tool offers features such as inbox alias for automatic processing, data extraction and fetching answers, a fallback scenario for when the tool is deactivated or reaches its plan limit, and the ability for customers to reply to incorrect AI chatbot answers. Deflekt.ai provides a dashboard for monitoring email ingestion, deflection rates, and other metrics.Additionally, the tool supports various integrations, allowing users to bring their own AI chatbot or use providers such as Mendable, AskAI, and Chatbase. Deflekt.ai also has built-in AI capabilities, where users can input URLs or knowledge base sitemaps.Deflekt.ai offers a range of plans, including a free plan with limited deflections and inboxes, and paid plans with higher deflection limits and additional features. The tool does not offer refunds for canceled paid plans. Deflekt.ai supports multiple languages, as users can control the reply email template strings and most AI providers work with multiple languages.Note: The exact numbers and specific features mentioned in the text have been paraphrased or generalized to maintain relevance despite potential changes.

ChatSpot is an AI-powered chat tool that allows users to chat with HubSpot CRM. The tool is designed to provide a seamless chat experience to users with the help of its AI capabilities. The product claims to be similar to ChatGPT for HubSpot. The tool is powered by DALL-E 2, which enables it to provide more contextually accurate responses to users. ChatSpot aims to provide a comprehensive chat experience that is capable of managing a wide range of customer interactions. It can be used for lead management, customer service, and sales support. The tool is designed to be integrated with HubSpot CRM, which provides users with a centralized platform for managing their customer interactions. The tool is currently in public alpha, and interested users can sign up for early access. The company is committed to user privacy and promises to use the information provided only to contact users with relevant content, products, and services. Overall, ChatSpot is a useful tool for businesses looking to streamline their customer interactions and improve their overall customer experience.

The Live Chat Software by Social Intents allows users to communicate with their website visitors through various messaging platforms such as Microsoft Teams, Google Chat, Slack, and ChatGPT. With this tool, users can chat with website visitors directly from these platforms without the need to switch between different applications. The software offers customization options, allowing users to customize chat settings, logos, and office hours. It also provides features like chat transcripts, reporting, and integration with automation tools like Zapier. One notable feature is the integration with ChatGPT AI Chatbots, which users can embed on their websites and train with their own content. This allows for the automation of customer interaction while also providing the option for human escalation when required. The tool is designed to improve customer happiness by providing real-time customer support. Users can engage with customers in their preferred messaging platform, eliminating the need for customers to learn additional software to communicate with the company. Additionally, the Live Chat Software aims to boost revenue by helping users close more sales online. By engaging with potential customers when they need assistance, users can increase conversions and revenue. The tool is easy to set up and can be installed in just a few minutes. Overall, the Live Chat Software by Social Intents offers a convenient and customizable solution for businesses to communicate with their website visitors effectively and efficiently.